2019 Retail Customer Service Team of the Year

Store owner Peter McCabe.

In 2004  friends and business partners Peter Cashen and the late Graeme Leversha established a successful Cartridge World Store at 2 Fryers street Shepparton supplying printers and cost effective refilled inks and toner to the people of the Goulburn Valley.

2014 Peter McCabe purchased a share of the partnership and took on the role of store manager with the assistance of long term staff member Sheryl Penny. It’s fair to say that from its beginnings the print and cartridge industry has change dramatically over this period with the advent of new print  technology, wireless printing and of course the internet which brought with it on-line shopping.

Whilst over the journey the way we do business has changed but our team has always focused on providing knowledgeable, friendly, reliable customer service as the cornerstone of our business. Year after year our team our customers have nominated us for the Shepparton Chamber of Commerce Retail Customer Service Award, which in itself was a worthy result  then in 2019 our hard work was recognised and with much excitement they were awarded the top prize of 2019 Retail Customer Service Team of the Year

2020 has thrown up some challenges with  COVID  changing the way we all do business with facemasks, social distancing and of course working from home. In all this chaos, we recognised an opportunity to take our business to another level. We have decided to exit the world of franchise groups and join an exciting group of independent and print industry specialists who with a passion for excellence in customer service but a  level of local printing expertise you won’t find in any large retail box mover or on-line store.

Perter says

“ We would like to introduce to you our valued customers Cartridge Universe a new name in the print industry but the same great service. “